Yes, we know, you have probably have been taught that emotion does not belong in the workplace. But the reality is that it is inescapable. Emotion is present in the workplace – everyday, everywhere!
As an employee, each day in the workplace, your emotional intelligence is put to the test. People act from their map as opposed to reality. Different maps of the same reality are of equal value, depending on context. Recognise your map and you open up infinite possibilities of seeing the world in new ways!
As an employer, it is important that you recognize that those reactions can also paralyze the work that gets done. Underlying tensions and emotions make their way to every meeting and every encounter in the workplace!