Building Trust In The Workplace – The Need To Know
Building trust in the workplace, whether you’re talking about building trust with your team or trust with the people/businesses you work with, is largely the same thing. To build trust you need to show others that you are trustworthy, and to do that, you need to pay attention to the following things.
Keep The Promises You Make
If you make a promise, whether to a client or to a team member, you absolutely have to keep it. Don’t take making promises lightly – the person you break a promise to certainly won’t. You are as good as your word, and once you break a promise that is out of the window.
Authenticity can be tough, especially if you’re trying to project more of an air of ‘business owner’ and you want to seem smarter than you are. However, authenticity is a must. Admitting when you don’t know something and trying to be yourself (as much as you can professionally) will help your case.
Aim To Be Relatable
When speaking to the people you work with, be relatable. Share your own stories with them and take an interest in them.
Remember people’s names, stories, and the things they tell you. Call them by their name and ask them about things the next time you see them. The more you can personalize your interactions with them and show them they matter to you, the better.
Get Other Businesses To Back You Up
See if other trusted businesses will put their stamp of approval on your business. For example, a non-profit association dedicated to the advancement of independent third-party commissioning professionals like ACG could help to give you a leg up. If not that, could you perhaps team up with another business in your industry and show people that they trust you.
Understand That The Working Landscape Is Changing
The working landscape is always changing. Businesses are becoming more flexible and understanding. They are both customer focused and employee focused. It’s not just about making as much money as possible. For instance, expecting somebody to miss their child’s school play would have been common in years passed, but now, businesses are more likely to give them the time off and either let them do the work in their own time or just have it as extra time off, with no repercussions. Being good to your team will see them being good to you.
Micromanaging your team screams that you don’t trust them. If you want to build trust, you need to leave them alone.
Show Your Team You Trust Them
Show your team your trust in them anyway you can. Let them have the flexibility to shuffle their hours around if they need to, or work from home. Giving them more freedom will be a huge bonus that they appreciate.
Work On Communication and Body Language
Your communication skills and body language go hand in hand. Figure out how you can improve and then put it into practice.
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