Keeping Customer Accounts Safe And Sound by #NewToHR

Keeping Customer Accounts Safe And Sound

While you do hear stories of certain businesses experiencing a data breach from time to time, for the most part, customers expect their data to be protected when interfacing with your firm. It’s a commonly understood matter. While a customer might not think twice about opening an account with a storefront they wish to buy from, it’s essential to protect their seemingly blase approach with reliable security.

For this reason, it’s important to have a carefully written data policy, looked over by lawyers, that tells customers how you might use their data and why, and what protections you afford to them. On top of that, it’s important to keep their customer accounts safe and sound. This is valid for obvious reasons, but also for reasons you might not have considered. For example, you may wish to keep customers binding their credit card information to your account, meaning that when they desire to purchase something they can do with seemingly little in the way of hesitancy.

Furthermore, you wish to ensure repeat purchases. Let us consider what that might look like, and how you might benefit as a result:

2 Factor Authorization

2 Factor authorization is the means of securing an additional means of login security aside from a password. It might be that you send SMS online in order to automatically generate a code and deliver it to the mobile phone of your customer.

Then, every time they login, they will be greeted with a need for that code. Additionally, you might decide to generate your own functionality for this in your mobile app, allowing a timed code generator to ensure an extra layer of security. This can ensure that accounts are cared for and catered to, and that customers always have a means to recover their account should a login attempt fail.

Alternative Payment Sources

Customers might not wish to have their card information directly tied to your business account, and so for this reason might wish for alternative payment sources.

Bitcoin support is becoming more and more appropriate for this, as is offering PayPal functionalities that allow customers to hide their card information from you yet still assign a purchase method. This way, you can ensure that even the most sensitive customers feel no hesitancy in buying from your store.

Change Passwords

Reminding your customers to change their passwords once in a while can help them remain more secure against those who might have corrupted their other accounts.

It can also be that allowing them to reset their password on the front login page of your website will allow them to do this at any time, or to do so if they come back to their account after a while and forget just what login data they held. Passwords should be complex, ask for at least one upper case letter, one lower case letter, a number, ideally around 8-12 characters, and a special character if you’re feeling the need for extra security.

With these tips, you’re sure to keep customer accounts safe and sound.

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