Communication is one of the defining pillars of HR.
Of all the departments in the company, yours is the one most looked to when trying to find the best means of expression without any unintended offence.
Knowing this, it is important to keep in mind that communication between humans is far more than vocalized thoughts. Our way of expression involves a complex system of visual and aural cues that can indicate more or less than what we desire to be said. Next time you reach out to give an uplifting speech at a meeting, take into consideration the nonverbal pieces of communication.
Before sound ever reaches the ears, people pick up on body language.
Hunched shoulders and a downcast gaze speak wonders for a lack of confidence. In stark contrast, direct eye contact and a firm stance define that what is to be said should be listened to. If you have something to say, give your movements purpose. By cutting out all fidgeting or poor posture, you create a sense of trustworthiness and maturity that peers are drawn toward. It gives your words a sense of weight without having ever been spoken.
Remember to pay attention to your face.
This is even more expressive than the body and serves as the final indicator of if you are truly listening to someone or not. For instance, if you are counseling someone on a serious issue but are daydreaming about something funny, the slight smiles will silently give away that you are not taking their words seriously. As a member of the Human Resources team, this in many cases is unacceptable. While the mind cannot be engaged all of the time, work to find a strong neutral face. With this, you’ll be able to always be concerned even if there are more pressing matters on your mind.
Once you are speaking, note your vocal tonality.
Different volumes and pitches are strung together to express all colors of emotions, from happy to sad and even the more nuanced cultural vocalizations like sarcasm. Through these minute changes, you can make one sentence sound jovial or depressing. Take the time to practice your control over this. By mastering such an intrinsic part of speech, even the most basic of conversations can begin to carry with them a weight they would otherwise never have.
Language is a crucial component to all of humanity.
It is the main means through which we express ourselves, making it one of the most important aspects of any job.
By communicating effectively through the correct physical cues, your conversations and announcements become that much clearer.
The stronger the connection you can make between your body, face and tonality, the more memorable and important everything you do will become.
(c) New To HR.